What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

He is doing amazing work and understanding with his communication.

Cindy Hernandez, on Google

Every time my client comes here, it’s a very quick and pleasant experience. Staff is usually very friendly BUT THIS TIME- the new receptionist lady (Caucasian lady with long dreadlocks) cleaned my ELDERLY clients ears and was disgustingly rude to her AND to the driver/helper. She kept yelling at my...

asia hourihan, on Google

Corbin and Rachel are wonderful, great service and products. They have helped my FIL greatly and we are appreciative of all their knowledge and experience in the field.

Stephanie Garcia, on Google

Vicki Blake, on Google

Robert Ardon, on Google

They are friendly, professional, and competent.

Darrell K Whitfield, on Google

I have worked with New Sound for more than three years and they are amazing. Friendly, professional, knowledgeable and caring are just a sample of the type of attention you get at New Sound

Ronald McDonald, on Google

great customer service

glenda berry, on Google

M Scott, on Google

Great staff!! Very friendly and efficient

Methy Willow, on Google

Very good

Somaya Alwani, on Google

Schedule Your Free Consultation

Schedule Now