What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I must say they have remarkable service and professionalism beyond there call of duty. I've never seen anyone be so concerned about how you feel with hearing aids and multiple options of how to get them if needed and Molly at the front desk is on the ball on everything....

Terry Davenport, on Google

My mother and I were overdue for hearing assessment. We'd put it off due to the pandemic. This was our first visit to the Champions location, and WOW, we were so pleased! Corin Dodson and Mollie Keller were a REAL pleasure to work with. Very professional, really good at what...

Michael Messer, on Google

I was impressed with the very modern equipment used to test my hearing and impressed with all the other positive reviews on this facility. Don’t hesitate to get your free hearing assessment here. You’ll be in very experienced hands. Convenient location too! Thank you New Sound Hearing Center!

Peggy L, on Google

I went there for my check up. They are wonderful. They have modern equipment. And they are so caring and thoughtful. Was a great experience. Highly recommend.

Francina Vasquez, on Google

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